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RETURN & Warranty
RETURN

You can return a product for up to 30 days from the date you received it.

To be eligible for a return, any product you return must be in the same condition you received it and in the original packaging. And your item needs to have receipt or proof of purchase. To avoid any delay in processing your return, please inform GoDear Customer Service Center the return tracking number after you returned your items.

If an item is found to be faulty, or for whatever reason you change your mind about your purchase, please contact us for more return details.
Please note that made to measure is not eligible for return unless it is defective.

 

REFUND

After a returned item is received and inspected at GoDear, a refund will be issue.

***Any products which have been modified or damaged by the customer will not be accepted for return and there are no returns on any special order items.

GoDear Design Products Warranty
Limited One Year Warranty from the Date of Purchase
What’s Covered

All of our products are warranted against manufacturer defects in materials or workmanship provided that you are the original purchaser of the product, and the product was installed according to our instructions.

What is Not Covered
  • Normal wear and tear.

  • Consumer damages caused by accidents, alterations, abuse of the product, exposure to salt air, misuse, or damages from pets or insects.

  • Damages resulting from removal and reinstallation in the same or any other window or application, or failure to follow instructions, such as measurement, installation, cleaning, and maintenance.

  • Any products that, with the passage of time, has yellowing or cracking of plastic parts

  • Wrong measurements are not covered by the warranty and are not refundable.

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